Contact Sky TV Customer Service
Sky TV Phone Numbers and Emails
-
+44 800 151 2747
Customer Service:
-
+44 333 759 3503
-
+44 333 759 1018
Legal:
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+44 333 100 0333
Sky TV Emails:
Sky TV Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sky TV Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sky TV is 448001512747. 80% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 443337593503.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Sky TV may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sky TV Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sky TV is 448001512747. 80% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 443337593503.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Sky TV may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
People call Sky TV mainly because of product/ service, activation/ cancellation, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Sky TV is accessiblecustomerservice@sky.uk. 60% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Sky TV Customer Service?
Contact Information
Sky TV Website:
Sky TV Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm
Mailing Address:
Customer Complaints
Sky Subscribers Services Ltd
PO Box 43
Livingston
West Lothian
EH54 7DD
Other Locations:
Sky Ireland Limited
Fifth Floor, One Burlington Plaza, Burlington Road,
Dublin 4, D04RH96
Ireland
Sky UK Limited
70 Buckingham Ave,
Slough SL1 4PN
United Kingdom
Sky TV Customer Service Reviews
My contact was not actually with Sky TV. I wanted to contact Sky Broadband, but I found it very difficult to contact them and Sky TV was the first point of contact I managed to make (via email).
They eventually identified themselves as Sky Help Centre. It's been going on for several days and looks like still having several more days to go. There has been a long list of emails and one phone call made to me. All communications have been very polite but the phone call in particular was difficult to understand due to poor English.
Inintially I got the impression that they were fobbing me off, but I strongly persevered and it looks like we may eventually reach a conclusion. Fingers crossed.
I was told that Disney+ was free with my glass, but it happened it was not until I spoke to a customer service representative this morning who explained that I was misinformed and was really helpful. He managed to, however, build my confidence again, and that is a plus.
I ordered a broadband connection with sky in January for my new build
The open reach engineer visited in February and signed off the job card but did not complete the job.
Over the last week, I have tried to resolve my problem with several calls to sky. Each time, I have had to get the call operator up to speed with the situation which was a protracted drawn out affair.
It was agreed that a sky operator from complaints would call at 09.15 on 11th June.
I had my phone in my hand and the call from sky went straight to voice mail. It said I had failed to answer and sky could offer 1 call per day and would try again after 1 day with no arranged time.
Sorry sky, but Im over this now.
I have gone with another provider.
We are also cancelling our other sky broadband account.
This poor communication has caused undue stress and I need a more reliable response.
I'm going to cancel due to issues not being sorted and being charged for services I don't use. I would like someone to contact me to get this sorted
How Good is Sky TV's Customer Service?
Summary of Sky TV Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sky TV?
Product/ Service Question:
- “Error”
- “Puke not working”
- “Technical fault”
Payments and Charges Question:
- “Payment problems”
- “My sister in law wants to pay my bill as I haven't been paid yet”
- “To pay my bills”
Activation/ Cancellation Question:
- “Cancel”
- “I want to cancel Sky Kids with immediate effect”
- “To cancel sports package”
Request for Information Question:
- “To discuss when my iPhone will be delivered”
- “My daughter needs to talk on my phone”
- “Need to speak about my account , I can’t get threw or do it in line”
Account Question:
- “I need the sky password for a new device but I cant make out the second and third letter on the password”
- “Cannot open my email account”
- “Account review as the services are terminated”
Return/ Replace Question:
- “Returns”
- “Missing box for return of my equipment”
- “Change my tv package”
Shipping and Delivery Question:
- “Review package”
- “Reduce the cost of my package”
- “Where's my sky glass delivery”
Staff Question:
- “Reinstating the sky services”
- “Problems with service and product”
- “Customer service”
Cards Question:
- “Card being used at different address”
- “Have you sent out my viewing card, Mr massey”
- “Viewing card not authorised”
Website/ Application Question:
- “Installation”
- “Install internet”
- “Installation date confirmation”
Refund Question:
- “Refund”
- “Refund of set up fee”
- “Refund money”
Employment Question:
- “To pay off sky glass”
- “Lost my job and i am out of work canot pay my beill at this time”
- “Want to take my sky down to basic package lost my job on universal credit”
Other Question:
- “No broadband”
- “Broadband keeps cutting out”
- “Sky box”
Compare Sky TV Customer Service To
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